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Electronic Services

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Escalating Complaints Request

This service allows beneficiaries to escalate their complaints to the Authority if the complaint was closed by the service provider without resolution, or if ten (10) business days have passed without a response.

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Business

Water Bill Calculator

The water bill calculator helps beneficiaries estimate their water bill based on their consumption. It calculates the costs according to usage and applicable tariffs, making it easier to manage expenses.

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Complaint Inquiry Service​

This platform allows beneficiaries to inquire about the status and details of their water and sewage service complaints.

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Violation Reportes Service

This service allows users to report water leaks and sewage overflows from buildings, in order to preserve water resources and protect the environment.

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Violation Reportes Inquiry Service

This platform allows beneficiaries to inquire about the status and details of their water and sewage service Violation Reportes.

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Business
Licenses

Non-Networked Water Services License Request (Tanker)

This service allows applicants to request a license for non-networked water services using tankers, including potable water, non-potable water, treated water, and wastewater collection.

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Licenses

Non-Potable Water Production License Request

This service allows applicants to request a license for non-potable water production plants.

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Saudi Water Quality Index

An advanced tool for assessing and monitoring water quality using scientific methods. It provides insights into safety, risks, and environmental health for informed decision-making.

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Licenses

Production of Desalinated Water

Establishing and operating site-specific desalinated water production stations, and selling the desalinated water produced from the station in bulk, which produces more than 5,000 m3/day.

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Licenses

Production of Purified Water

Establishing and operating site-specific purified water production stations, and selling purified water produced from the station wholesale, which produces more than 5,000 m3/day.

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Licenses

Transport of Desalinated and Purified Water

Establishment and operation of facilities and pipelines—within a defined geographical scope—for transporting water from desalinated and purified water production plants to water distribution facilities for urban or industrial use. This does not include the activity of transporting wastewater or treated wastewater.

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Licenses

Strategic Water Storage

Establishment and operation of facilities and tanks—within a defined geographical scope—for storing water to be used in emergency supply situations. This does not include storing water in underground layers, dams, or for purposes other than ensuring supply stability.

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Licenses

Distribution of Desalinated and Purified Water

Establishment and operation of facilities, networks, and tanks—within a defined geographical scope—for distributing water to consumers for urban or industrial use. This includes the wholesale purchase of desalinated and purified water and pumping potable water through integrated plants. It does not include the distribution or retail sale of treated water.

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Licenses

Collecting and Transmitting of Sewage Wastewater

Establishment and operation of facilities, networks, pipelines, and tanks—within a defined geographical scope—for collecting wastewater and transporting it to treatment plants or discharge points.

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Licenses

Wastewater Treatment

Establishment and operation of location-specific wastewater treatment plants, and wholesale sale of treated water produced from the plant. This does not include the establishment and operation of industrial wastewater treatment plants or private or integrated treatment plants.

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Licenses

Transportation and Distribution of Treated Water

Establishment and operation of facilities, pipelines, networks, and tanks—within a defined geographical scope—for transporting treated wastewater and distributing it to consumers. This includes the wholesale purchase of treated wastewater (domestic or industrial). It does not include the transportation and distribution of desalinated or purified water.

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Licenses

Production of Purified Water from Small Stations​

Establishment and operation of purified water production plants that produce less than 5,000 m³/day of potable water.

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Licenses

Production of Desalinated Water from Small Stations​

Establishment and operation of desalinated water production plants that produce less than 5,000 m³/day of potable water.

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Organization Support Request

This service allows government and private entities to submit requests or inquiries to obtain organizational support services, which are services governed by legal standards aimed at addressing issues related to the water sector infrastructure.

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