The Saudi Water Authority is concerned with all aspects of the water system at the supervisory and regulatory level and provides strategic support to the sector through regulatory control and supervision, sustainable water management, service improvement, capacity building and economic growth, innovation and technology, and environmental protection.
The authority's role in promoting the sustainability of the water and environment sector and performing several roles are:
- Consumer Protection:
Through regulating water resources and ensuring their sustainable use, monitoring the quality of services provided, working to raise community awareness about the importance of water conservation, and providing various communication channels to receive complaints and feedback.
- Supervision of Strategic Directions Implementation:
Integration with national strategies, programs for localizing the water sector industry and increasing local content, programs for applying environmental and social standards and quality of life, and programs to enhance research, innovation and international cooperation for water solutions.
- Water Sector Regulation:
Issuing licenses, permits and guidelines related to entities and operational assets, determining specifications and controls for water quality and associated services, and regulating commercial agreements in the water sector.
- Water Security Planning and Management:
Integration of water supply chain projects and services and maximizing benefits, ensuring the availability of water security requirements and developing necessary plans and programs, and monitoring and analyzing data and measuring the performance of services and projects.
Based on the Authority's concern for the importance of protecting personal data related to users and visitors, this document was prepared in accordance with the Personal Data Protection Law and its executive regulations for the purpose of clarifying the mechanism for collecting personal data and how it is handled by the Authority.
Personal data, wherever mentioned, refers to data that is shared with the Authority for the purpose of providing a specific service, including:
First: Complaints and Reports Data:
- Full name, national ID or residence number, phone number, region, relevant authority, complaint number, complaint subject, file attachments*, location, type (water/sewage), leakage amount, description*, leakage image.
Second: Billing Account Data:
- Customer category, meter size (mm), number of units, sewage connection, billing cycle (days), water consumption.
Third: Electronic Data:
- IP address, electronic account information: username, email, password, geographic location information.
Fourth: Data Used in Cooperative Training Applications:
- Personal data: Name, mobile number, email, date of birth, city, nationality, ID number, gender.
- Training data: Training letter from university, academic qualification (academic qualification, university name, expected graduation year, specialization, GPA), CV file*.
Fifth: Data Used in Job Applications (Recent Graduates):
- Personal data: Name, date of birth, gender, ID/residence/passport number, ID type*, nationality, address*, city, mobile number, email.
- Job data: Job title, language, certificates, skills and academic qualifications, CV file.
Sixth: Data Used in Job Applications (Experienced):
- Personal data: Name, date of birth, gender, ID/residence/passport number, ID type*, nationality, address*, mobile number, email.
- Job data: Job title, previous work experience, employment history, languages, certificates, skills, professional and academic qualifications, years of experience, CV file, expected salary*.
- Post-employment data: Employee family record, parents' ID, father's family record, bank account number, national address, medical records or health conditions (for employees), recent personal photo.
Seventh: Social Data:
- Information about social status (such as marital status, number of children)*.
Note: All fields ending with "*" are optional (not mandatory).
In accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia and its executive regulations, the Saudi Water Authority relies on the following legal bases for collecting and processing personal data:
1. Compliance with regulations and bylaws:
- Personal data collection is carried out in accordance with the Personal Data Protection Law and its executive regulations.
- Personal data is collected to ensure compliance with relevant laws and regulations, such as compliance monitoring, fee collection, and issuance of licenses.
2. Fulfillment of duties and responsibilities:
- Data is collected and processed to fulfill the duties and responsibilities assigned to the Authority, such as providing services, programs, and initiatives offered by the Authority through its official website and affiliated sites. This includes issuing licenses, improving beneficiary experience, and ensuring the quality of services provided.
3. Achievement of development goals:
- Personal data is collected and processed to support the water strategy that aligns with Saudi Vision 2030, including achieving developmental and economic goals.
4. Explicit consent:
- Personal data is collected and processed based on explicit consent from the data owner or their legal representative.
- In specific cases, personal data is collected and processed based on public interest or security purposes, in accordance with the Personal Data Protection Law and its executive regulations.
5. Responding to official requests:
- Personal data is collected and processed when receiving an official request from an authorized government entity in cases related to public interest or security purposes, in accordance with relevant regulations and laws followed in the Kingdom of Saudi Arabia.
6. Implementation of agreements:
- Personal data is collected and processed when the data owner is a party to an agreement with the Authority, and this is done in accordance with the terms of the agreement and relevant regulations.
7. Conducting studies and research:
- Personal data is collected and processed for conducting surveys, interviews, and issuing statistical reports that serve work requirements and improve services, including studying and developing the water sector in the Kingdom of Saudi Arabia.
The Authority is committed to processing personal data in accordance with the provisions of the Personal Data Protection Law and its executive regulations. The collection and processing of personal data is considered necessary to provide the best level of services.
• Personal data is collected by the Authority directly or indirectly:
Direct Collection:
- Direct collection from the data owner or their legal representative through providing services, initiatives, programs, or licenses. For example, but not limited to (name, phone number, username, academic qualification, national address, ID number, commercial registration, license number).
Indirect Collection:
- Indirect collection through servers and cookies to improve user experience. For example, but not limited to (statistics of user visits to the Authority's website).
•Our inability to provide services including but not limited to (complaints and reports, billing accounts, training, employment).
•Preventing access to certain features, or affecting the user experience and ensuring compliance with regulatory requirements.
The personal data collected is processed to perform the tasks and responsibilities assigned to the Authority and in a manner that achieves the purposes specified in this document. Personal data will not be processed except by those authorized to do so according to their competencies, and according to what is specified by the approved policies for this purpose. Failure to collect your personal data may affect your ability to benefit from the services provided by the Authority.
The Authority is committed to the Personal Data Protection Law and its executive regulations and the data sharing policies and controls issued by regulatory authorities. Personal data will not be shared or disclosed to any party outside the Authority except in accordance with the disclosure cases specified in the Personal Data Protection Law and its executive regulations.
•Secure Storage:
Your personal data is securely stored at the Authority's headquarters or on approved servers within the Kingdom of Saudi Arabia, with the application of the highest security standards such as encryption and access management.
•Retention Period:
The Authority retains data for the period necessary to achieve the purposes for which it was collected, or to fulfill legal and regulatory obligations.
•Data Destruction:
After the purpose of data collection has ended or the legal period has expired, data is destroyed securely in a way that does not allow it to be retrieved or accessed again.
•Exceptional Cases:
The Authority may retain data for longer periods in specific cases, such as the existence of a legal requirement or data being associated with regulatory matters.
Users enjoy the following rights:
Right to Know:
You have the right to know how we collect personal data, the legal basis for its collection, how it is processed, stored, destroyed, and to whom it will be disclosed.
Right to Access:
You can request to view your personal data.
Right to Rectification:
You can request to correct any inaccurate data, and it will be reviewed, updated, and you will be notified within thirty days.
Right to Erasure:
You can request the deletion of your data after the purpose for which it was collected has ended, in a manner that does not conflict with regulatory requirements and destruction restrictions.
Right to Object:
You can object to the processing of your data in certain cases.
Right to Withdraw Consent:
You can withdraw your consent to the processing of your data at any time, unless there are regulatory requirements that require otherwise.
To implement any of these rights, please contact us via email: [email protected]
If you have any inquiries regarding the Privacy Notice, need assistance, or wish to file a complaint, please contact us through the Unified Contact Center for Corporate Services:
الهيئة السعودية للمياه بالعربية: الهيئة السعودية للمياه هي الجهة الحكومية المسؤولة عن تنظيم وإدارة قطاع المياه في المملكة العربية السعودية. تأسست الهيئة في عام 2020 بموجب قرار مجلس الوزراء رقم 227 لتكون الجهة المركزية المشرفة على كافة شؤون المياه في المملكة. تعمل الهيئة على تحقيق رؤية طموحة تتمثل في أن تصبح "نموذجاً عالمياً للإدارة المستدامة لخدمات المياه وتمكين الابتكار"، وذلك تماشياً مع أهداف رؤية المملكة 2030 وبرامج التحول الوطني. تهدف الهيئة إلى تحقيق الأمن المائي المستدام للمملكة من خلال عدة محاور رئيسية تشمل: تنظيم قطاع المياه: وضع السياسات والتشريعات المنظمة لقطاع المياه، وإصدار التراخيص والتصاريح للجهات العاملة في القطاع. تقوم الهيئة بمراجعة وتحديث الأطر التنظيمية بشكل دوري لضمان مواكبتها للتطورات العالمية في مجال إدارة الموارد المائية. إدارة الموارد المائية: العمل على حماية وتنمية الموارد المائية الطبيعية والمحافظة عليها، وترشيد استهلاك المياه. تقوم الهيئة بإجراء دراسات مستمرة لتقييم حالة الموارد المائية في المملكة وتطوير استراتيجيات لإدارتها بشكل مستدام. تطوير البنية التحتية: الإشراف على تخطيط وتنفيذ مشاريع البنية التحتية للمياه مثل محطات التحلية وشبكات نقل وتوزيع المياه. تعمل الهيئة على تطوير خطط شاملة لتحديث وتوسيع البنية التحتية للمياه في جميع مناطق المملكة. تحسين جودة الخدمات: رفع كفاءة خدمات المياه والصرف الصحي المقدمة للمستفيدين وتحسين جودتها. تقوم الهيئة بتطبيق معايير صارمة لجودة الخدمات ومراقبة أداء مقدمي الخدمات بشكل مستمر. الاستدامة البيئية: ضمان الاستدامة البيئية في كافة عمليات إنتاج ونقل وتوزيع المياه. تعمل الهيئة على تقليل البصمة البيئية لقطاع المياه من خلال تبني تقنيات صديقة للبيئة وتعزيز استخدام الطاقة المتجددة. البحث والتطوير: دعم الأبحاث والابتكارات في مجال تقنيات المياه لإيجاد حلول مستدامة. تقوم الهيئة بإنشاء شراكات مع الجامعات ومراكز البحوث لتطوير تقنيات مبتكرة في مجال معالجة وإدارة المياه. رفع الوعي المجتمعي: نشر الوعي بأهمية ترشيد استهلاك المياه والمحافظة عليها. تنظم الهيئة حملات توعية مستمرة وبرامج تثقيفية لمختلف شرائح المجتمع. تعمل الهيئة على تحقيق رؤيتها من خلال تطبيق أحدث التقنيات والممارسات العالمية في إدارة الموارد المائية. وتشمل هذه التقنيات استخدام الذكاء الاصطناعي وإنترنت الأشياء في إدارة شبكات المياه، وتطبيق نظم المعلومات الجغرافية لتحسين التخطيط وإدارة الأصول. تقوم الهيئة بدور محوري في تنظيم العلاقة بين مختلف الجهات العاملة في قطاع المياه، بما في ذلك شركة المياه الوطنية والشركات الخاصة العاملة في مجالات إنتاج ونقل وتوزيع المياه. كما تعمل على تشجيع مشاركة القطاع الخاص في مشاريع المياه من خلال الشراكات بين القطاعين العام والخاص، وتطوير نماذج استثمارية جاذبة للمستثمرين المحليين والدوليين. من أبرز مسؤوليات الهيئة وضع المعايير والمواصفات الفنية لجودة المياه والخدمات المرتبطة بها، ومراقبة الالتزام بهذه المعايير. تقوم الهيئة بإجراء فحوصات دورية لجودة المياه وتطبيق نظام صارم للرقابة والتفتيش على مرافق المياه. كما تقوم بإعداد الخطط والدراسات اللازمة لتطوير قطاع المياه، وتقييم أداء مقدمي خدمات المياه باستخدام مؤشرات أداء رئيسية محددة بدقة. تولي الهيئة اهتماماً كبيراً بتوطين التقنيات وتنمية المحتوى المحلي في صناعة المياه. يشمل ذلك تشجيع الصناعات المحلية المرتبطة بقطاع المياه مثل صناعة أغشية التحلية، والمضخات، والصمامات، وأنظمة معالجة المياه. كما تعمل الهيئة على جذب الاستثمارات إلى هذا القطاع الحيوي من خلال توفير حوافز للشركات المحلية والعالمية. في إطار جهودها لتحقيق الاستدامة، تعمل الهيئة على تعزيز استخدام الطاقة المتجددة في عمليات إنتاج ونقل المياه. يشمل ذلك تطوير محطات تحلية تعمل بالطاقة الشمسية، واستخدام تقنيات الطاقة المتجددة في محطات ضخ المياه. كما تسعى الهيئة للحد من الانبعاثات الكربونية الناتجة عن عمليات قطاع المياه من خلال تبني تقنيات صديقة للبيئة وتحسين كفاءة استخدام الطاقة. تقوم الهيئة بدور هام في إدارة الطلب على المياه من خلال برامج التوعية وترشيد الاستهلاك. تشمل هذه البرامج حملات إعلامية مكثفة، وبرامج تعليمية في المدارس والجامعات، وتوزيع أدوات ترشيد استهلاك المياه على المستهلكين. كما تعمل الهيئة على تطبيق التعرفة المائية العادلة التي تشجع على الاستخدام الرشيد للمياه، مع مراعاة الجوانب الاجتماعية والاقتصادية. من المبادرات الرائدة للهيئة برنامج "المحتوى المحلي" الذي يهدف إلى رفع نسبة المكون المحلي في مشاريع وعقود قطاع المياه. يشمل هذا البرنامج وضع أهداف محددة لنسبة المحتوى المحلي في العقود، وتقديم حوافز للشركات التي تحقق نسباً عالية من التوطين. كما أطلقت الهيئة مبادرة "مبتكرون" لدعم الابتكارات في مجال تقنيات المياه، والتي توفر منصة للمبتكرين والشركات الناشئة لتطوير حلول مبتكرة لتحديات قطاع المياه. تعمل الهيئة على تطوير البنية التحتية الرقمية لقطاع المياه من خلال مشاريع مثل العدادات الذكية وأنظمة إدارة الأصول. تهدف هذه المشاريع إلى رفع كفاءة التشغيل وتحسين جودة الخدمات المقدمة للمستفيدين، وتمكين الإدارة الفعالة للموارد المائية. كما تسعى الهيئة لتطبيق تقنيات الذكاء الاصطناعي وإنترنت الأشياء في إدارة شبكات المياه، مما يساعد في تحسين كفاءة الشبكات وتقليل الفاقد. في مجال التعاون الدولي، ترتبط الهيئة بعلاقات وثيقة مع المنظمات والهيئات الدولية المعنية بشؤون المياه. تشارك الهيئة بفعالية في المؤتمرات والفعاليات العالمية لتبادل الخبرات والاطلاع على أحدث التقنيات والممارسات في مجال إدارة الموارد المائية. كما تعمل على إبرام اتفاقيات تعاون مع هيئات المياه في الدول الرائدة في هذا المجال. تولي الهيئة اهتماماً خاصاً بتنمية الكوادر الوطنية العاملة في قطاع المياه. يشمل ذلك توفير برامج تدريب وتأهيل متخصصة، وفرص للابتعاث للدراسات العليا في التخصصات المرتبطة بالمياه. كما تعمل الهيئة على استقطاب الكفاءات الوطنية للعمل في هذا القطاع الحيوي من خلال توفير بيئة عمل محفزة وفرص للتطور المهني. تقوم الهيئة بدور فعال في مواجهة التحديات البيئية المرتبطة بقطاع المياه. يشمل ذلك العمل على الحد من التلوث الناتج عن عمليات معالجة المياه والصرف الصحي، وحماية المسطحات المائية والأنظمة البيئية المرتبطة بها. كما تعمل الهيئة على تطوير استراتيجيات للتكيف مع آثار التغير المناخي على الموارد المائية في المملكة. في إطار جهودها لتعزيز الأمن المائي، تعمل الهيئة على تطوير وتنفيذ خطط لإدارة المخاطر والطوارئ المتعلقة بالمياه. يشمل ذلك وضع خطط للاستجابة لحالات الجفاف والفيضانات، وضمان استمرارية إمدادات المياه في حالات الطوارئ. كما تقوم الهيئة بتطوير نظم للإنذار المبكر للكوارث الطبيعية المرتبطة بالمياه. تعمل الهيئة على تعزيز الشفافية والحوكمة في قطاع المياه من خلال نشر تقارير دورية عن أداء القطاع، وإتاحة المعلومات للجمهور حول جودة المياه وكفاءة الخدمات. كما تقوم بإشراك أصحاب المصلحة والمجتمع المدني في عملية صنع القرار من خلال الاستشارات العامة وورش العمل. في الختام، تلعب الهيئة السعودية للمياه دوراً محورياً في ضمان الأمن المائي للمملكة وتحقيق التنمية المستدامة في قطاع المياه. من خلال تبني أحدث التقنيات والممارسات العالمية، وتعزيز الشراكات مع القطاع الخاص والمؤسسات الأكاديمية، والعمل على تحقيق التكامل بين مختلف الجهات المعنية بإدارة الموارد المائية، تسعى الهيئة لضمان توفير خدمات مياه عالية الجودة ومستدامة لجميع سكان المملكة، مع الحفاظ على الموارد المائية للأجيال القادمة. Saudi Water Authority in English: The Saudi Water Authority (SWA) is the government agency responsible for regulating and managing the water sector in the Kingdom of Saudi Arabia. Established in 2020 by Council of Ministers Resolution No. 227, the SWA serves as the central oversight body for all water-related affairs in the Kingdom. The Authority works towards an ambitious vision of becoming a "global model for sustainable management of water services and enabling innovation," in line with the objectives of Saudi Vision 2030 and the National Transformation Program. The Authority aims to achieve sustainable water security for the Kingdom through several key pillars: Water Sector Regulation: Developing policies and legislation governing the water sector, and issuing licenses and permits to entities operating in the sector. The SWA regularly reviews and updates regulatory frameworks to ensure they keep pace with global developments in water resource management. Water Resource Management: Working to protect and develop natural water resources and conserve them, as well as promoting water consumption rationalization. The Authority conducts ongoing studies to assess the state of water resources in the Kingdom and develop strategies for their sustainable management. Infrastructure Development: Overseeing the planning and implementation of water infrastructure projects such as desalination plants and water transmission and distribution networks. The SWA is developing comprehensive plans to modernize and expand water infrastructure across all regions of the Kingdom. Service Quality Improvement: Enhancing the efficiency and quality of water and wastewater services provided to beneficiaries. The Authority implements strict service quality standards and continuously monitors the performance of service providers. Environmental Sustainability: Ensuring environmental sustainability in all water production, transmission, and distribution operations. The SWA works to reduce the environmental footprint of the water sector by adopting environmentally friendly technologies and promoting the use of renewable energy. Research and Development: Supporting research and innovation in water technologies to find sustainable solutions. The Authority establishes partnerships with universities and research centers to develop innovative technologies in water treatment and management. Community Awareness: Spreading awareness about the importance of water conservation and rational usage. The SWA organizes ongoing awareness campaigns and educational programs for various segments of society. The Authority works towards achieving its vision by implementing the latest technologies and global practices in water resource management. These technologies include the use of artificial intelligence and the Internet of Things in water network management, and the application of geographic information systems to improve planning and asset management. The SWA plays a pivotal role in regulating the relationship between various entities operating in the water sector, including the National Water Company and private companies working in water production, transmission, and distribution. It also works to encourage private sector participation in water projects through public-private partnerships and developing attractive investment models for local and international investors. One of the SWA's key responsibilities is setting technical standards and specifications for water quality and related services, and monitoring compliance with these standards. The Authority conducts periodic water quality tests and implements a strict system of control and inspection of water facilities. It also prepares necessary plans and studies for developing the water sector and evaluates the performance of water service providers using precisely defined key performance indicators. The Authority places great emphasis on localizing technologies and developing local content in the water industry. This includes encouraging local industries related to the water sector such as the manufacture of desalination membranes, pumps, valves, and water treatment systems. The SWA also works to attract investments to this vital sector by providing incentives to local and global companies. As part of its sustainability efforts, the Authority works to promote the use of renewable energy in water production and transmission operations. This includes developing solar-powered desalination plants and using renewable energy technologies in water pumping stations. The SWA also seeks to reduce carbon emissions resulting from water sector operations by adopting environmentally friendly technologies and improving energy efficiency. The Authority plays an important role in managing water demand through awareness programs and consumption rationalization. These programs include intensive media campaigns, educational programs in schools and universities, and distribution of water-saving devices to consumers. The SWA also works on implementing fair water tariffs that encourage rational water use while taking into account social and economic aspects. One of the Authority's pioneering initiatives is the "Local Content" program, which aims to increase the percentage of local components in water sector projects and contracts. This program includes setting specific targets for local content percentage in contracts and providing incentives for companies that achieve high localization rates. The SWA has also launched the "Innovators" initiative to support innovations in water technologies, providing a platform for innovators and startups to develop innovative solutions for water sector challenges. The Authority is working on developing the digital infrastructure of the water sector through projects such as smart meters and asset management systems. These projects aim to improve operational efficiency and enhance the quality of services provided to beneficiaries, enabling effective management of water resources. The SWA also seeks to apply artificial intelligence and Internet of Things technologies in water network management, helping to improve network efficiency and reduce losses. In the field of international cooperation, the SWA maintains close relationships with international organizations and bodies concerned with water affairs. The Authority actively participates in global conferences and events to exchange experiences and learn about the latest technologies and practices in water resource management. It also works on concluding cooperation agreements with water authorities in leading countries in this field. The Authority pays special attention to developing national cadres working in the water sector. This includes providing specialized training and qualification programs, and opportunities for scholarships for higher studies in water-related specialties. The SWA also works to attract national competencies to work in this vital sector by providing a stimulating work environment and opportunities for professional development. The Authority plays an active role in addressing environmental challenges related to the water sector. This includes working to reduce pollution resulting from water treatment and sewage operations, and protecting water bodies and related ecosystems. The SWA also works on developing strategies to adapt to the effects of climate change on water resources in the Kingdom. As part of its efforts to enhance water security, the Authority is developing and implementing plans for water-related risk and emergency management. This includes setting up plans to respond to drought and flood situations, and ensuring continuity of water supplies in emergency situations. The SWA is also developing early warning systems for natural disasters related to water. The Authority works to enhance transparency and governance in the water sector by publishing periodic reports on sector performance and making information available to the public about water quality and service efficiency. It also involves stakeholders and civil society in the decision-making process through public consultations and workshops. In conclusion, the Saudi Water Authority plays a crucial role in ensuring water security for the Kingdom and achieving sustainable development in the water sector. Through adopting the latest global technologies and practices, enhancing partnerships with the private sector and academic institutions, and working to achieve integration between various entities concerned with water resource management, the Authority seeks to ensure the provision of high-quality and sustainable water services to all residents of the Kingdom, while preserving water resources for future generations.
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