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Frequent Questions

This page offers a collection of frequently asked questions (FAQs) along with detailed answers regarding the Saudi Water Authority website.

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Questions count: 17

In the following cases:

  1. If the consumer is not satisfied with the action taken by the "service provider" within (10) working days from the date the complaint was closed.
  2. If there is no response to the consumer's complaint from the service provider after (10) working days from the date the complaint was filed.

  • The complaint that was previously escalated to the "service provider" must carry the same reference number.
  • The complaint submitted to the "service provider" should not exceed (10) working days without any action.
  • The complainant must not be the consumer or the owner.
  • The account number for the complainant must not be available with the service provider.

Submit accurate, correct, and updated information to the Saudi Water Authority related to the complaint and attach the necessary documents.

Please ensure that the following conditions are met:

  1. Submit a complaint to the service provider first through the available channels.
  2. You may escalate the complaint to the Saudi Water Authority if the service provider exceeds 10 working days without action.
  3. The escalation must not exceed 30 working days from the date the complaint was closed by the service provider.

You can view the guide by visiting the Saudi Water Authority's website.

If you encounter difficulty in escalation and need assistance, you can contact the Saudi Water Authority through their official website SWA.GOV.SA, social media accounts @swa_care, or by calling the unified number 0181188111 for inquiries.

It is a set of provisions and procedures that regulate the exercise of the right to access or obtain public information related to the work of the entities. It also aims to promote the principles of transparency and free circulation of such information.

Yes, the individuals have the right to appeal in case their request is rejected, by submitting the appeal to the Data Management Office at the Authority.

A decision regarding the information request shall be made within thirty (30) days of submitting the request.

Everyone has the right to access public information that is non-confidential.

Non-confidential public information, regardless of its source, form, or nature. This includes paper records, emails, electronic files, audio recordings, videos, images, diagrams, maps, reports, or any other format as long as it is recorded.

  • Personal details of the applicant (full name, address, national ID number, email address).
  • Purpose of the request.
  • Purpose of the data access request.
  • Date of submission.
  • Description of the requested public information.

It is a free service provided by the Authority for citizens and residents, allowing them to calculate their water bill based on their consumption. The costs are calculated according to actual usage and applicable tariffs, helping users better manage their expenses.

It is an advanced, free tool designed to assess water quality using scientific methodologies.

There are two ways to use the Saudi Water Quality Index service:

  • First method: Manual data entry
  • Second method: Uploading an Excel file

The system allows beneficiaries to request a meeting with H.E. the President of the Saudi Water Authority only once per month.

A meeting date will be scheduled within no more than 10 business days from the date of the request submission.
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