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Adding high-priority services

The Saudi Water Authority seeks to gather beneficiaries' opinions on adding and improving services on the digital platform, which may contribute to enhancing information accessibility and improving the user experience.

Question

What is the highest priority service to be added or improved on the Saudi Water Authority's official website?

Answers

Instant response chatbot with knowledge base
Voice assistant service for phone inquiries

Expected Impact

The results of this consultation contribute to assessing the need to enhance or add additional services, helping the Authority make an informed decision regarding the development of interactive support tools, improving the quality of communication with beneficiaries, and reducing response time.